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Ans. Pass is yet to be approved by the State Prison Department. Wait for the approval or contact the prison department directly.


NOTE: Pass approval / Status and VC date time are alloted by the State Prison Department / Prison for which visit is applied for. Please contact the respective department directly in case of such issue.

Ans: Please check if the email entered in the visit request is correct. Check the registered email for approval mail. Verify Spam if mail is not found in Inbox.
Ans: VC link along with approved time and steps to join the VC and pin is sent through approval email. Please check the same for details.
Ans: Ensure good internet connection is available for video stream. Switch to audio only mode in case of slow response.
Ans: Please Contact: Please Contact ePrisons Support 011-24305000 Extension 63004/63005 or mail at 'support-eprisons[at]nic[dot]in' and register complaint.
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